In today’s digital age, securing your online presence with a VPN is a necessity. Surfshark is one of the leading VPN services known for its reliability, security features, and affordable pricing. However, there may come a time when you decide that you no longer need a Surfshark subscription. Whether you’re switching to a different VPN service or simply no longer require VPN protection, knowing how to cancel your Surfshark account is essential. This article provides a step-by-step guide on how to cancel your Surfshark subscription effectively.
Why Might You Want to Cancel Your Surfshark Account?
While Surfshark offers numerous benefits such as unlimited devices, strong encryption, and fast servers, there are several reasons why someone might want to cancel their subscription. Some common reasons include:
- Switching to Another VPN Service: You might find a VPN service that better suits your needs or offers better features.
- Price Concerns: Surfshark’s subscription costs might no longer be feasible, especially after an auto-renewal.
- Temporary Need: If you no longer require VPN services for a certain period, you may choose to cancel and return when necessary.
- Unsatisfactory Service: If Surfshark’s performance or customer service does not meet your expectations, cancellation may be the solution.
Step-by-Step Guide to Cancel Your Surfshark Subscription
1. Cancel Through the Surfshark Website
The simplest method to cancel your Surfshark account is by logging into your account on the official Surfshark website. Here’s how you can do it:
- Step 1: Open your browser and go to the official Surfshark website.
- Step 2: Log into your Surfshark account by entering your credentials (email and password).
- Step 3: Once logged in, navigate to the “Billing” section in your account settings.
- Step 4: In the Billing section, locate the “Manage Subscription” option and click on it.
- Step 5: Click on the “Cancel Subscription” option. Follow the instructions provided to finalize the cancellation process.
2. Cancel Through the Surfshark App (Android and iOS)
If you subscribed to Surfshark via the mobile app (Android or iOS), canceling your subscription is slightly different. Follow these steps:
- For Android:
- Step 1: Open the Google Play Store on your Android device.
- Step 2: Tap the three horizontal lines (menu) in the upper-left corner.
- Step 3: Go to “Subscriptions” and find Surfshark.
- Step 4: Tap on Surfshark, and then select “Cancel Subscription.”
- For iOS:
- Step 1: Open the App Store on your iPhone or iPad.
- Step 2: Tap on your profile icon in the top-right corner.
- Step 3: Go to “Subscriptions” and locate Surfshark.
- Step 4: Tap on Surfshark and then select “Cancel Subscription.”
3. Contacting Customer Support for Cancellation
If you are unable to cancel your subscription using the methods above, you can always contact Surfshark’s customer support team. Here’s how:
- Step 1: Go to the Surfshark website and navigate to the “Support” or “Help” section.
- Step 2: Select the option to either start a live chat or send an email to their support team.
- Step 3: Explain your intent to cancel your subscription, and their support team will guide you through the process or cancel the subscription for you.
4. Requesting a Refund After Cancellation
If you’ve recently purchased Surfshark and wish to request a refund, Surfshark offers a 30-day money-back guarantee. This means if you cancel within the first 30 days of your subscription, you can get a full refund. Here’s how to request a refund:
- Step 1: Log into your Surfshark account and go to the “Billing” section.
- Step 2: Click on “Request Refund” and select the reason for the refund request.
- Step 3: Confirm your request, and Surfshark’s customer support team will process the refund.
What Happens After You Cancel Your Surfshark Account?
After you cancel your Surfshark subscription, here’s what you can expect:
- Access Until the End of the Current Billing Period: You will still have access to Surfshark until the end of your current billing cycle. For example, if you cancel in the middle of a monthly subscription, you can still use the service until the end of that month.
- Loss of VPN Protection: After the billing cycle ends, you will lose VPN protection across all your devices. Your data will no longer be encrypted, and your IP address will be exposed.
- Potential Data Deletion: Surfshark may delete your account data after a certain period. It’s advisable to back up any important information before cancellation.
Why You Might Consider a Refund Instead of Cancellation
Before deciding to cancel your Surfshark account, it’s worth considering a refund if you’re not satisfied with the service. Surfshark’s 30-day money-back guarantee allows you to try the service risk-free. If you don’t like the service or experience any issues, you can request a full refund without hassle. This could be a better option than simply canceling your subscription, especially if you’re unsure about the service.
Conclusion
Canceling your Surfshark account is a simple process, whether you choose to do it through the website, mobile app, or by contacting customer support. Make sure to keep in mind that you are still entitled to use the service until the end of the billing cycle after cancellation. If you’re considering canceling due to dissatisfaction, you may want to first explore their refund policy and see if a refund is the better option for you.
