ProtonVPN is a popular VPN service known for its strong privacy features and user-friendly interface. Many users start with the free trial to explore its capabilities. However, if you decide not to continue with the paid plan, it’s essential to know how to cancel the free trial properly. This guide provides step-by-step instructions to help you navigate the cancellation process smoothly.
What is ProtonVPN Free Trial
When you sign up for ProtonVPN, you may be offered a free trial of their premium services. This trial allows you to experience enhanced features without immediate payment. It’s crucial to remember that if you don’t cancel before the trial ends, you might be automatically charged for the next billing cycle.
Steps to Cancel ProtonVPN Free Trial
1. Log into Your ProtonVPN Account
Visit the official ProtonVPN website and sign in using your credentials.
2. Navigate to the Dashboard
Once logged in, go to your account dashboard where you can manage your subscriptions.
3. Access Subscription Settings
In the dashboard, find and click on the “Subscription” tab to view your current plan details.
4. Downgrade to Free Plan
Scroll down to find the option to downgrade your plan. Click on “Downgrade to Free” to cancel the trial and revert to the free version. :contentReference[oaicite:24]{index=24}
5. Confirm Cancellation
Follow the prompts to confirm your decision. Ensure you receive a confirmation message indicating the successful downgrade.
Canceling via Mobile Devices
For iOS Users
If you subscribed through the Apple App Store:
- Open “Settings” on your device.
- Tap on your Apple ID at the top.
- Select “Subscriptions.”
- Find ProtonVPN and tap “Cancel Subscription.”
For Android Users
If you subscribed via the Google Play Store:
- Open the Google Play Store app.
- Tap on your profile icon and select “Payments & Subscriptions.”
- Choose “Subscriptions.”
- Find ProtonVPN and tap “Cancel Subscription.”
Contacting Customer Support
If you encounter issues during the cancellation process or need assistance, you can reach out to ProtonVPN’s customer support:
- Use the live chat feature available on their website.
- Send an email detailing your concern.
Their support team is responsive and can guide you through the cancellation process if needed. :contentReference[oaicite:57]{index=57}
Refund Policy
ProtonVPN offers a 30-day money-back guarantee for their paid plans. If you cancel within this period, you may be eligible for a refund. However, it’s important to note:
- Refunds are only applicable if you subscribed directly through ProtonVPN’s website.
- Subscriptions made via third-party platforms like the Apple App Store or Google Play Store are subject to their respective refund policies.
Conclusion
Canceling your ProtonVPN free trial is a straightforward process, whether you’re using a desktop or mobile device. By following the steps outlined above, you can ensure that you won’t be charged once the trial period ends. Always remember to check the specific terms related to your subscription method to understand any refund policies or additional steps required.
