Surfshark is one of the most popular VPN services available today. Known for its strong security features, affordable pricing, and unlimited device connections, Surfshark has attracted many users looking to protect their privacy online. However, some users may want to cancel their subscription due to various reasons, such as finding a better VPN service, financial constraints, or simply not needing the service anymore.
In this article, we will guide you through the steps to cancel your Surfshark subscription and get your money back if you qualify for a refund. This will be a simple, easy-to-follow guide to ensure you are not charged unexpectedly after canceling.
Why You Might Want to Cancel Your Surfshark Subscription
While Surfshark offers a great VPN service, there are a few reasons why you might want to cancel your subscription:
- You found a better or cheaper VPN for iPhone or another platform.
- You no longer need a VPN service for your online activities.
- Financial reasons or budget cuts might make you reconsider paying for a premium VPN service.
- Issues with Surfshark’s performance or customer support that don’t meet your expectations.
Surfshark’s Refund Policy: What You Need to Know
Before you cancel your Surfshark membership, it is important to understand their refund policy. Surfshark offers a 30-day money-back guarantee for new users. This means that if you cancel your subscription within the first 30 days, you are eligible for a full refund. However, after this period, refunds are generally not offered.
If you cancel within the 30-day window, you will not be charged for the next billing cycle. This is a great option if you find that Surfshark does not meet your needs or if you change your mind within the first month.
Step-by-Step Guide to Canceling Surfshark and Getting a Refund
Step 1: Log In to Your Surfshark Account
To start the cancellation process, go to the official Surfshark website and log in using your registered email and password. Once you are logged in, you will be directed to your account dashboard.
Step 2: Access the Subscription Section
After logging in, locate the “Subscription” or “Billing” section in your account dashboard. This is where you can manage your subscription, view your current plan, and make changes.
Step 3: Cancel the Subscription
In the subscription section, look for the option to “Cancel Subscription” or “Turn Off Auto-Renewal.” Click on this option, and you may be prompted to provide a reason for canceling. Follow the on-screen instructions to complete the cancellation process.
Once you confirm the cancellation, you will still be able to use Surfshark until the end of your current billing period, but you will not be charged for the next cycle.
Step 4: Request a Refund (If Applicable)
If you are within the 30-day money-back guarantee period, you can request a full refund after canceling your subscription. To do this:
- Contact Surfshark’s customer support via live chat or email.
- Provide your account details and explain that you wish to request a refund.
- Follow the customer service representative’s instructions to process your refund.
It is important to note that Surfshark may ask for a reason for your refund request, but you are not obligated to provide one.
Step 5: Confirmation of Refund
After your refund request is processed, you should receive an email confirmation from Surfshark. The refund will typically be issued to your original payment method, and it may take up to 10 business days to appear in your account depending on your payment provider.
Alternatives to Surfshark: What Are Your Options?
If you are looking for a new VPN after canceling Surfshark, there are many other great options to choose from. Some popular alternatives include:
- NordVPN
- ExpressVPN
- CyberGhost
- Private Internet Access
Each VPN service offers unique features, pricing, and benefits. Consider what your priorities are—such as speed, security, server locations, and pricing—before choosing another service. You may also want to explore free VPN options if you no longer want to commit to a paid plan.
How to Avoid Future Charges After Cancellation
Once you have canceled your Surfshark subscription, you should check the following to avoid any future charges:
- Ensure that auto-renewal is turned off in your account settings.
- Verify that you have received a confirmation email stating your subscription has been canceled.
- Keep track of your billing cycle dates to avoid being charged again accidentally.
Common Issues When Cancelling Surfshark
Here are some common issues users face when trying to cancel Surfshark:
- No Confirmation Email: If you didn’t receive a cancellation confirmation, contact Surfshark customer support to ensure your cancellation was processed.
- Refund Not Processed: If your refund hasn’t appeared after 10 business days, reach out to Surfshark for assistance in processing your refund.
- Auto-Renewal Still Active: Sometimes, users forget to turn off auto-renewal. Be sure to check your account settings to confirm the cancellation.
Contacting Surfshark Customer Support
If you face any issues during the cancellation process or need assistance with refunds, you can contact Surfshark’s customer support team. They offer 24/7 support via live chat or email. Here’s how you can get in touch:
- Visit the Surfshark website and click on the live chat icon.
- Alternatively, send an email to Surfshark’s support team detailing your issue.
- Provide your account information and explain the reason for your request.
Conclusion
Canceling your Surfshark subscription and getting your money back is a straightforward process as long as you follow the correct steps. Remember to cancel before the 30-day money-back guarantee period ends to qualify for a full refund. Contact customer support if you encounter any issues, and always verify that auto-renewal is turned off to avoid further charges.
If you decide to explore other options, make sure to research VPN services that meet your needs. Whether you choose to stick with a paid VPN or switch to a free VPN for iPhone, online privacy is essential, so choose a service that best protects your data and security.
