ExpressVPN is a popular VPN service known for its speed, security, and user-friendly interface. It offers a 7-day free trial on mobile devices and a 30-day money-back guarantee for all users. If you’ve tried ExpressVPN and decided it’s not for you, it’s essential to cancel your free trial or subscription before you’re charged. This guide will walk you through the steps to cancel your ExpressVPN free trial on various platforms.
What is ExpressVPN’s Free Trial and Money-Back Guarantee
ExpressVPN provides two options for new users to try their service:
- 7-Day Free Trial: Available exclusively on iOS and Android devices.
- 30-Day Money-Back Guarantee: Applicable to all platforms and payment methods, allowing users to request a full refund within 30 days of purchase.
It’s important to note that the 7-day free trial is managed through the Apple App Store or Google Play Store, depending on your device. The 30-day money-back guarantee requires you to contact ExpressVPN’s support team to request a refund.
How to Cancel ExpressVPN Free Trial on iOS
If you started your free trial on an iOS device, follow these steps to cancel:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on ExpressVPN in the list of active subscriptions.
- Tap Cancel Subscription and confirm your choice.
Ensure you cancel at least 24 hours before the trial ends to avoid being charged.
How to Cancel ExpressVPN Free Trial on Android
For Android users who initiated the free trial through the Google Play Store:
- Open the Google Play Store app.
- Tap on your profile icon in the top right corner.
- Select Payments & subscriptions > Subscriptions.
- Locate ExpressVPN and tap on it.
- Tap Cancel Subscription and follow the prompts to confirm.
As with iOS, make sure to cancel at least 24 hours before the trial period ends.
How to Cancel ExpressVPN Subscription via Website
If you purchased ExpressVPN through their website and are within the 30-day money-back guarantee period, follow these steps:
- Visit the ExpressVPN website and sign in to your account.
- Navigate to the My Subscription section.
- Click on Manage Settings.
- Select Turn Off Automatic Renewal.
- Follow the on-screen instructions to confirm the cancellation.
After canceling, contact ExpressVPN’s support team via live chat or email to request a refund.
Requesting a Refund from ExpressVPN
To request a refund under the 30-day money-back guarantee:
- Visit the ExpressVPN website.
- Click on the Live Chat option in the bottom-right corner.
- Inform the support agent that you’d like to cancel your subscription and request a refund.
- Provide any necessary information they request, such as your account email and reason for cancellation.
Refunds are typically processed within 5-7 business days, depending on your payment method.
Tips to Avoid Being Charged
- Set a Reminder: Mark your calendar to cancel the trial a day before it ends.
- Monitor Your Email: Keep an eye out for any notifications about your trial ending.
- Understand the Terms: Familiarize yourself with ExpressVPN’s cancellation and refund policies.
Alternative VPN Options
If you’re exploring other VPN services, consider the following:
- VPN: Offers various VPN solutions for different devices.
- Free VPN for iPhone: Provides insights into free VPN options for iPhone users.
Conclusion
Canceling your ExpressVPN free trial is straightforward if you follow the appropriate steps for your device or subscription method. Always ensure you cancel before the trial period ends to avoid any charges. If you decide to continue using a VPN service, explore other options that might better suit your needs.
